Rm /share/CACHEDEV1_DATA/.qpkg/SuperSync/etc/users. Copy the full path and type: rm then paste.On QNAP, it might be: /share/CACHEDEV1_DATA/.qpkg/SuperSync/etc/users.json This should return a full path for the file.Run the command: find / -name users.json.Connect to your NAS using your admin user/pass for the system.Launch Terminal (on OS X) or Putty (Windows) or any SSH terminal program.Enable SSH on your the NAS using the settings or control panel page.Stop SuperSync on the NAS using the app manager. ![]() This is somewhat advanced and requires terminal access to the NAS and command line experience. SuperSync allows the users to organize and compare and merge itunes libraries across all personal computers. You can also delete the SuperSync etc/users.json file using the Terminal. iTunes Library Manager MacUpdate Desktop 6. However, you'll all settings (but not your media files.) One way is to delete the SuperSync app from your NAS and re-install it. If you lose your password, you'll need to reset it. Web Passwords allow users to access the web player and web admin pages. The first type is used when you connect from the SuperSync desktop to the NAS SuperSync. There are two types of passwords: SuperSync application, and web passwords. Setting passwords for SuperSync is used to protect access to your media library. The default username is admin and the default password is admin. This can take a while, and you'll see the progress of the scan in the Admin page. The first time you run SuperSync on your NAS, it will do a library rescan.
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